Refund policy
RETURN & REFUND POLICY
Last updated: August 12, 2026
At Dear Bark, we want you and your pet to be happy with your purchase. If there is a problem with your order, please contact us as soon as possible so we can help.
RETURNS
You may request a return within 14 days of the date your order was delivered.
To qualify for a return, the item must:
• Be unused and in its original condition.
• Be in the original packaging where reasonably possible.
• Not be damaged due to misuse, improper handling, or normal wear and tear.
To start a return, contact us at [support@dearbark.com] with your order number and the reason for the return. We will provide the appropriate return instructions.
Return shipping costs for a change-of-mind return are the responsibility of the customer unless otherwise stated by Dear Bark or required by applicable law.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item arrives damaged, defective, or is not the item you ordered, contact us within 7 days of delivery at [support@dearbark.com]. Please include:
• Your order number.
• A description of the problem.
• Clear photographs or video showing the item and the packaging.
Where appropriate, we may offer a replacement, store credit, or refund.
REFUNDS
Once your return is received and reviewed, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Your payment provider may require additional processing time before the refund appears in your account.
Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective item, or applicable law requires otherwise.
CANCELLATIONS
Because orders may be processed quickly, cancellation requests should be submitted as soon as possible and before the order has shipped.
Once an order has shipped, it may no longer be possible to cancel it. In that case, the customer may request a return in accordance with this policy.
LEGAL RIGHTS
Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under the laws applicable to your purchase.
For customers in jurisdictions that provide mandatory consumer rights, including applicable statutory rights relating to defective or non-conforming goods or online cancellation and withdrawal rights, those rights will continue to apply.
CONTACT
For return or refund questions, contact us at:
Dear Bark
[support@dearbark.com]