Shipping policy

Shipping Policy

Last updated: August 12, 2026

Thank you for shopping with Dear Bark. We work with trusted fulfillment partners to deliver your pet essentials as efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days before shipment.

Processing times may be longer during holidays, high-volume periods, supplier delays, or other circumstances outside our control.

Estimated Delivery Times

Delivery times vary depending on the product, destination, fulfillment location, carrier, and shipping method.

For orders delivered within the United States, estimated delivery is generally:

U.S.-fulfilled products: approximately 3–8 business days after processing.
Internationally fulfilled products: approximately 10–15 business days after processing.

These timeframes are estimates and are not guaranteed.

Some products may arrive sooner or later depending on inventory availability, customs processing, carrier delays, weather, holidays, or other factors outside Dear Bark’s control.

Order Tracking

When tracking information becomes available, you will receive a shipping confirmation email with your tracking details.

Please allow some time for tracking information to update after your shipment has been processed by the carrier.

Multiple Packages

If your order contains more than one product, items may occasionally be shipped separately and arrive at different times.

You will not be charged additional shipping fees solely because an order is delivered in multiple packages.

Shipping Destinations

Shipping availability depends on the individual product and destination.

Some products may not be available for delivery to certain countries or regions. If we are unable to fulfill your order to your selected destination, we will contact you and arrange an appropriate resolution.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Dear Bark does not control customs charges or processing times.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us immediately at support@dearbark.com.

Once an order has entered fulfillment or has shipped, we may not be able to change the delivery address.

Delayed Orders

Shipping delays can sometimes occur due to carrier issues, customs processing, weather, holidays, high demand, or other circumstances beyond our control.

If your order appears significantly delayed, contact us at support@dearbark.com and we will assist you in checking the shipment status.

Lost or Missing Packages

If your tracking information shows that your package has not arrived within a reasonable period after the estimated delivery window, please contact us at support@dearbark.com.

We will review the shipment information and work with our fulfillment partner or carrier to determine the appropriate next steps.